Responsibilities:
- Responsible for the supporting and maintaining Rivian's Jira and Confluence.
- Serve as a technical expert of the Jira and Confluence applications and enforce best practices and standards.
- Have in depth understanding of the business process that are supported by Jira and Confluence
- Be a leader on tool usage, standard methodologies, and implementation
- Document technical solutions that align with enterprise objectives
- Identify and communicate gaps between current and desired end states
- Work with users to ensure consistent performance
- Be a trusted support and escalation point for technical issues
- Assist with delivery management processes and enforcement
- Provide scheduled and ad-hoc demos and trainings of all Atlassian Tools
- Communicate and collaborate with internal/external teams
Qualifications:
- 5+ years of experience with deep hands-on expertise with the Atlassian product suite (Jira, Confluence, Service Desk and others) and supporting 3rd party add-ons (Structure, Insight, Zephyr, etc.) Process oriented mindset.
- Good experience in the enablement of enterprise-level processes using Jira and Confluence. Experience with configuring and supporting integration using development tools on Jira Experience with managing reports on Jira and supported reporting applications
- Conceptual and practical understanding of SDLC, ITIL and Agile Frameworks
- Technical understanding of common networking terms and tools
- Previous experience working in a dynamic and agile environment
- Able to work independently with minimal guidance in a rapidly changing environment
- Ability to manage multiple clients and deliverables at any given time through effective time-management and planning
- Demonstrate good interpersonal skills and communication, both written and spoken
- Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and a collaborative attitude
- Good work ethic and the ability to work with diverse teams across different time zones Strong ability to multi-task and adapt to changing priorities
Bachelor's degree required.
Extensive experience administering Atlassian products.
Travel Requirements of Position - 10%-25% #LI-GW
